How are we doing..

We value your views on the services we provide.

How are we doing

We try very hard to provide a responsive, tailored housing management and maintenance service. Our most recent tenant survey in 2009 showed that our tenants think so too.

95% of our tenants were satisfied with our overall service;
93% of our tenants were satisfied we took their views into account; and
92% of our tenants were satisfied with our repairs and maintenance service.

You can compare GCHA’s performance against other social landlords operating in Gravesham, Dartford and Maidstone by linking to the Tenant Services Authority web site below. This will give you comparable information on these landlords tenant satisfaction levels.

http://portal.tenantservicesauthority.org/

At GCHA we actively encourage feedback on the services we provide and use this to improve the way in which we do things. We know that sometimes we get things wrong and we will always try to put it right if we can.

Complaints:

you may wish to make a complaint and you can do this in a number of ways. You can phone our Customer Services Advisors on 01474 369830 or write in to the office or you can download a complaint form and our policy from the download section or you can email us on general@gcha.org.uk.

Where you feel there has been a serious service failure you may be entitled to compensation. If you are not sure then please read our compensation policy in the download section.

Feedback on our maintenance service:

we always monitor the quality and standards of the contractors we use and actively encourage tenants to complete our short satisfaction survey which can be found in the download section.