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| Our Download Area |
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| Complaints and Appeals Procedure |
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| GCHA prides itself on the quality of service that it offers to tenants and those seeking housing. The association acknowledges the important role that tenant feedback plays in delivering excellent services. The complaint form can be found on the last page of this document. |
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| Arrears Management Policy |
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| This document explains what action GCHA will take if you are late paying your rent. If you have any questions on the policy please contact a Customer Services Advisor. |
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| Compensation Policy and Procedure |
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| This documents explains the circumstances in which GCHA will pay compensation and the procedure that you need to follow. |
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| Maintenance Policy and Procedure |
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| This document explains which repairs are the responsibility of GCHA and which are the responsibility of the tenant. It also explains how long you should expect a repair to be made good. |
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| Tenant Satisfaction with Maintenance |
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| Please use this form to let us know what you think of our services. |
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| Allocations and Lettings Policy |
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| This document tells you how GCHA allocate their homes. A Kent wide choice based lettings system is now in use. You can click on the web link for further information on Kent Home Choice. |
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| Empty Property Standard |
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| When you rent a home from GCHA you can expect the property to be a particular standard. This is called our void standard and is explained in the attached policy. |
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| Tenants Handbook |
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| We are pleased that you have chosen to live in one our properties and hope you enjoy your home. We have designed this handbook to give you some useful information about your home and us but it is only a guide. If you are not clear about anything please contact us and we will be happy to help you. |
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