Our staff

The Association is managed by our Managing Director, Veronica Mabey, who is supported by 9 members of staff. We are governed by a Board of directors who are responsible for the strategy and ultimately the operational performance of the association. There are currently 10 members of the Board who meet 6 times a year. View our staff structure here (pdf file)

  • Veronica Mabey, Managing Director

    Veronica is an experienced senior manager in social housing, including a previous appointment as Managing Director. Her 31 years of experience covers such diverse organisations as co-operatives to large groups. She was Head of Regulation (Central Field) at the Housing Corporation where she successfully implemented risk based regulation. Veronica has particular expertise in governance, risk management, mergers and performance management.

  • Aidan Cox, Finance Director

    A CIMA qualified accountant with eighteen years finance experience. Aidan has worked for both commercial and charitable entities within the motor racing, construction, house building, social care and leisure centre sectors for organisations of a variety of sizes. Aidan has grown up in the local area and has been with GCHA for over four years.

  • Steve Fox, Operations Director

    Steve has worked at GCHA since 1999. Starting as a Technical Officer, Steve has developed his career since then, working at senior management level since 2006. Steve is passionate about delivering an excellent customer experience and has worked hard to develop and improve processes, ensuring that GCHA are amongst the best performers in the sector. Steve’s areas of expertise are repairs and maintenance, development and customer service.

  • Kav Toor, Customer Services Manager

    Kav has been in housing for over 20 years, in the private sector housing asylum seekers in the 90s and early 2000s for Kent County Council who had a duty of care. From 2002 Kav has worked for a number of large Social housing providers working as a housing manager managing sheltered and supported housing including women’s domestic violence refuges covering Kent, Sussex, Essex and London. In addition she has gained a HNC in social housing and is a member of the charted institute of housing. Specialities include rent arrears and market rent properties. Kav joined GCHA in 2009 in the role of Estates officer. She speaks Hindi, Punjabi, Urdu and English.

  • Felicity Dunmall, Customer Services Manager

    Felicity has been working in housing for over 10 years. She started as a community neighbourhood warden and then moved into housing management. She has a Level 4 award in neighbourhoods with the chartered institute of housing. Specialist area is anti-social behaviour and domestic abuse and has achieved a level 6 BTEC in anti-social behaviour and nuisance casework. Felicity is also a fully trained mediator and is able to independently mediate disputes.

  • Harry Lart, Management Accountant

    Harry is part of the finance team working as the Management Accountant. He is fully AAT qualified and is currently studying towards his full CIMA qualification.

  • Keely Henderson, Admin Manager and PA to Veronica Mabey

    Keely joined GCHA in 2015. Keely previously worked in the Banking industry and brings with her a wealth of experience in streamlining processes / procedures as well as managing day to day administration.

  • Lisa Doyle, Admin Assistant

    Lisa has worked for GCHA since 2007 mainly as a finance assistant but more recently as a general admin assistant providing administrational support to the company as a whole.

  • Emily Weller, Admin Assistant

    Emily has been working as an administrator for over 5 years now and joined the team at GCHA in 2016. Her main focusses are dealing with any maintenance and housing issues that tenants may have. Emily is currently attempting to further enhance her skills by taking a customer services level 2 diploma.