Anti-social behaviour policy

How we define anti-social behaviour and the process we go through when you report ASB

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Arrears management policy

How we manage and minimise arrears and work with local partners to help tenants access specialist advice

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Comments and complaints policy

How we handle complaints, the stages of our complaints process and how we promote feedback

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Direct Debit form

Download and complete this form to set up a Direct Debit with us and make paying your rent easier

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GDPR data consent form

Give us your consent for us to contact you about certain topics and other communications preferences

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Complaints self assessment

How we perform against the Housing Ombudsman’s complaints checklist

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Internal transfer request

Complete this form if you would like to be added to our internal transfer list to be considered for a transfer when a property is available

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Maintenance policy

Details about types of repairs, responsibilities, response times, emergency repairs and cyclical maintenance work

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Mutual exchange policy

Details on your responsibilities as a tenant, who is eligible for a mutual exchange and reasons why we may refuse one

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Guidance on keeping pets

Explains what pets you can or cannot keep at your property, and how we expect them and your home to be looked after

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Tenancy termination form - 28 days' notice

Use this form to end your tenancy if you need to give us 28 days’ notice (check your tenancy agreement to see if this applies to you)

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Tenancy termination form - One month notice

Use this form to end your tenancy if you need to give us notice of one calendar month (check your tenancy agreement to see if this applies to you)

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Third party consent form

This form gives us permission to discuss your tenancy and personal information with another person that you have nominated

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