We would like your thoughts and opinions on our services. These help us to make your tenancy and experiences better.
Through the year you can have your say in a few different ways:
Sounding Board
You can join a small group of GCHA residents to share opinions and give feedback on our services in general, including: repairs, maintenance and housing issues, contracts and our plans to make homes fit for the future. You’ll be provided with training and support.
Estate Focus
Every so often we’ll ask you to tell us what you think about our plans to make improvements to your estate, such as upgrades to your block of flats or changes to communal areas. You can also give your input into our Zero Carbon plans for your estate. After we’ve listened to your feedback, we’ll let you know what we have decided to do.
How: Online surveys, meetings
When: Ad hoc
Annual survey
Every year we ask all our tenants what they think about how we are performing. We do this using an online survey or over the phone for people who prefer to speak to us directly. We will share the results of the annual survey with you, as well as letting you know how we will deal with any concerns you raise.
How: Online, over the phone
When: May 2022