Tenant Satisfaction Survey – Have Your Say

At GCHA, we're dedicated to providing safe, comfortable homes and delivering excellent service

To help us improve and make sure we’re meeting your needs, we use Tenant Satisfaction Measures (TSMs) a set of standards set by the Regulator of Social Housing.

These measures help us monitor and improve in key areas, including:

Customer Service Standards
Safety and security in your home

Satisfaction with your home
Repairs and maintenance quality

As in 2023/24, we’re working with Acuity to run our satisfaction survey.

Based on your contact preferences, you may be invited to take part by phone, email or post.

Online survey (via email)
Postal survey (if you don’t have email access)
Telephone survey

Surveys will start to be conducted in September.

Be Heard — and Win!

By taking part, you’ll be helping shape the future of GCHA and you’ll also be entered into a prize draw for a chance to win one of two £50 vouchers or one of four £25 vouchers.

Got feedback or suggestions? We’d love to hear from you, your voice truly helps us grow and improve.