Your Feedback Matters – Introducing “Comments & Complaints”

At GCHA, we believe in putting you first. That’s why we’ve made it easier than ever for residents to give feedback—good or bad. Our Comments & Complaints page shows you how to share your views and how we handle them.

Compliment us when we get things right

Share comments about your experience

Make complaints if things have gone wrong—so we can put them right

Use whichever way works best for you: email, phone, in person, or via a form. We also make sure third-party advocates can help if you need.

Stage One: We will respond in about 5 working days. If it can’t be resolved straight away, we’ll escalate it and aim to reply fully within 10 days.

Stage Two: If you’re not satisfied, a senior manager or member of our Executive Team reviews it. You’ll get a response within 20 days.

Housing Ombudsman: If after all this the issue’s still not resolved, you can ask the Housing Ombudsman to review it.

You don’t need to put up with frustration or worry—let us know, and we’ll listen. Together, we can keep improving your experience at GCHA.

For more information:

gcha.org.uk/your-home/comments-complaints/

gcha.org.uk/about-us/publications/