Annual Complaints and Service Improvement Report (April 2024 – March 2025)

See how your feedback has helped us learn, improve, and deliver better services for residents.

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Comments, Compliments & Complaints Policy

This Policy explains how you can share feedback, how we respond, and how we use it to improve our services.

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HO Complaints Code: Self Assessment March 2025

This publication shows how GCHA meets the Housing Ombudsman’s Complaint Handling Code and how we continue to improve our approach.

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Customer Service Standards

We at GCHA are pleased to launch their consultation on our ‘Customer Service Standards’

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Tenant Handbook

We have designed this handbook to give you some useful information about your home and us but it is only a guide. If you are not clear about anything, please contact us and we will be happy to help you.

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Comments and Complaints

Download our leaflet to see how we listen to your feedback, handle complaints fairly and transparently, and work with you to put things right while learning how we can improve.

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Strategic Plans

Strategic Plan 2025-28

This plan sets out our new values and shares our goals until the end of March 2028.

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Strategic Plan 2022-25

This plan sets out our new values and shares our goals until the end of March 2025.

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Strategic Plan 2018-22 (Interim)

Our amended strategic plan for 2018 – 2022.

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2024-25

Annual Report

Read about our performance over the last year.

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2023-24

Annual Report

Read about our performance over the last year.

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Statutory accounts

Our financial statements for the year ended 31 March 2024.

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2022-23

Annual Report

Read about our performance over the last year.

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Statutory accounts

Our financial statements for the year ended 31 March 2023.

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2021-22

Statutory Accounts

Our financial statements for the year ended 31 March 2022.

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2020-21

Statutory accounts

Our financial statements for the year ended 31 March 2021.

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2019-20

Annual report

Read about our performance over the last year.

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Statutory accounts

Our financial statements for the year ended 31 March 2020.

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