Customer Service Standards
We at GCHA are pleased to launch their consultation on our ‘Customer Service Standards’
Tenant Handbook
We have designed this handbook to give you some useful information about your home and us but it is only a guide. If you are not clear about anything, please contact us and we will be happy to help you.
Comments and Complaints
Download our leaflet to see how we listen to your feedback, handle complaints fairly and transparently, and work with you to put things right while learning how we can improve.
Strategic Plans
Strategic Plan 2025-28
This plan sets out our new values and shares our goals until the end of March 2028.
Strategic Plan 2022-25
This plan sets out our new values and shares our goals until the end of March 2025.