Annual survey results 2021

Key:

Very dissatisfied: VD
Dissatisfied: D
Neither: N
Satisfied: S
Very satisfied: VS

1. Taking everything into account, how satisfied or dissatisfied are you with the service provided by GCHA?

VD D N S VS
12.1% 8.2% 13.9% 32.5% 33.3%

2. How satisfied or dissatisfied are you with the overall quality of your home?

VD D N S VS
5.4% 9.2% 8.8% 43.1% 33.5%

3. Thinking specifically about the building/home you live in, how satisfied or dissatisfied are you that GCHA provides a home that is safe and secure?

VD D N S VS
9.1% 9.5% 18.5% 30.9% 32.1%

4. How satisfied or dissatisfied are you that GCHA is easy to deal with?

VD D N S VS
12.8% 8.1% 12.4% 33.8% 32.9%

5. Generally, how satisfied or dissatisfied are you with the way GCHA deals with repairs and maintenance?

VD D N S VS
15.9% 13.6% 8.6% 31.8% 30%

6. How satisfied or dissatisfied are you with your neighbourhood as a place to live?

VD D N S VS
6.1% 10.8% 11.7% 31% 40.4%

7. How satisfied or dissatisfied are you that your rent provides value for money?

VD D N S VS
5.9% 6.3% 10.5% 37.1% 40.1%

8. How satisfied or dissatisfied are you that your service charges provide value for money?

VD D N S VS
9%% 10.4% 16.7% 28.4% 35.6%

9. How satisfied or dissatisfied are you that GCHA listens to your views and acts upon them?

VD D N S VS
15.8% 13.1% 18.9% 26.6% 25.7%

10. How satisfied or dissatisfied are you that GCHA gives you the opportunity to make your views known?

VD D N S VS
8.3% 14.5% 20.6% 30.3% 26.3%

11. How satisfied or dissatisfied are you with the way GCHA deals with anti-social behaviour?

VD D N S VS
12.6% 9.3% 26.0% 26.5% 25.6%

12. How satisfied or dissatisfied are you with the way GCHA deals with complaints?

VD D N S VS
13.9% 9.7% 24.1% 28.2% 24.1%

13. How satisfied or dissatisfied are you with the way GCHA deals with your enquiries generally?

VD D N S VS
11.8% 10.9% 14% 31.2% 32.1%

14. To what extent do you agree or disagree that GCHA is providing the service you expect from your landlord?

VD D N S VS
12.1% 8.1% 13% 30.5%  36.3%

15. Which of the following services would you consider priorities?

  1. Repairs and maintenance (66.1%)
  2. Overall quality of your home (47.5%)
  3. Listening to residents’ views and acting upon them (31.8%)
  4. Keeping residents informed (29.8%)
  5. Dealing with anti-social behaviour (23.6%)
  6. Value for money for your rent (and service charges) (20.7%)
  7. Your neighbourhood as a place to live (16.5%)
  8. Developing more affordable homes (10.7%)
  9. Support and advice on claiming welfare benefits and paying rent (2.1%)