4 April 2020

The health and safety of our residents, staff and contractors is of the utmost importance to us. We are following Public Health England’s advice to prevent the spread of the Coronavirus.

Contact: GCHA offices are currently closed to visitors. Staff are still available via phone, on 01474 369830. Please be aware that call volumes are higher than usual so we apologise if you have to wait for your call to be answered. Residents are also able to contact us via the ‘contact us’ area of this website.

Maintenance: During this time and in accordance with government guidelines we will only be able to complete limited works in your home. Examples of these works include:

  • Gas safety inspections (our gas safety inspection contractors, Robert Heath Heating will be in contact to book appointments for this work)
  • Water leaks from a water pipe or riser on the landlord side of the stop cock which is causing flooding.
  • Making homes safe immediately after a flood e.g. checking electrics.
  • Total loss of electricity supply or loss of a power or lighting (but excluding a loss caused by a power company).
  • Unsafe electrical fittings (excluding resident owned appliances).
  • Fixing a gas leak (if a gas leak is suspected you should call the National Grid).
  • Blocked drains, soil pipes and/or toilets.
  • Loss of heating and/or hot water.
  • Loss of drinking water on the landlord side of the stopcock.

Cleaning: Our gardening and cleaning contractors will be completing limited works to ensure the health and safety of residents, paying particular attention to cleaning touch points of communal entrances.

Housing Services: During this time and in accordance with government guidelines we will not be able to carry out visits to your property as normal. However we are continuing to operate a full telephone service so please do continue to call and speak with us and as always we will try to help and support you where we are able. We can help or signpost you to advice including: 

  • Finances and paying rent—budgeting and advice.
  • Gas and electric providers—did you know that you can top up prepay meters from home?
  • Food banks—for times of extreme difficulty.
  • Facebook community groups offering support and help.
  • LA and DWP—make claims for benefits.

Lifts: If you live on a site with a passenger lift, for your health and safety and to ensure social distancing, we ask that only one household use the lift at a time.

Health and Safety Checks: We will continue to complete health and safety checks (fire alarm tests, emergency lighting checks etc.) to the common parts of GCHA estates. If you do see our Estates Services Officers on site we would politely ask that you maintain a social distance (in excess of 2 metres) from them so that they can complete their essential works safely.


12 March 2020

When you report a repair or arrange an appointment with our contractors or Housing Officers you will need to let us know if you are self-isolating as a precautionary measure or have been diagnosed as having Coronavirus. This will allow us to take steps to keep you, our staff and contractors safe.

Customers who are in isolation and are reporting a repair will experience some delays to our usual service. We will talk to you about this process and agree on the most appropriate steps to take.

We will continue to closely monitor the situation and will provide updates here on our website should the situation change, and our services are affected.

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