Our top priority remains the safety of our residents, staff and contractors. We continue to follow Public Health England’s advice to prevent the spread of COVID-19. Most of our services are being delivered as normal and our staff will wear protective equipment appropriate for the task they’re carrying out and will observe strict hygiene procedures.

Our office in London Road Northfleet will reopen on Tuesday 21 July. Until then, you can continue to contact us through the normal channels.

We will continue to closely monitor the situation with Coronavirus (COVID-19) and will provide updates here on our website when the situation changes, and our services are affected.

If you need to meet with us

If you are a resident and need a face to face meeting with us, we are more than happy to meet with you in a safe way. We will follow the precautions below, but if you would like us to take extra measures to keep you safe, please let us know before our visit. 

  • Where we need to enter your home, we’ll give you advance notice;
  • We’ll keep a safe distance of 2 metres apart when we’re in your home;
  • Our colleagues will wear protective equipment appropriate for the task they’re carrying out and will observe strict hygiene procedures.

If you are self-isolating

When you report a repair or arrange an appointment with our contractors or Housing Officers you will need to let us know if you are self-isolating as a precautionary measure or have been diagnosed as having COVID-19. This will allow us to take steps to keep you, our staff and contractors safe.

Customers who are in isolation and are reporting a repair will experience some delays to our usual service. We will talk to you about this process and agree on the most appropriate steps to take. Only essential work will be carried out in any household which is self-isolating. In such a case, prior arrangements will be made to avoid any face to face contact.

Where to go for more support and information

If you are experiencing mental health issues there are several charities that can help, such as Mind.

If you are experiencing financial difficulties, please contact us as there are a variety of ways that we can help. These range from benefit and budgeting advice to agreeing repayment plans.