Last updated: 21/12/2021

Our top priority remains the safety of our residents, staff and contractors. We continue to follow UK Health Security Agency’s advice to prevent the spread of COVID-19. Find the latest government advice here.

Most of our services are being delivered as normal. Our staff will wear protective equipment appropriate for the task they’re carrying out and will observe strict hygiene procedures.

You can continue to contact us through the normal channels, such as phone: 01474 369830 and email:

We continue to closely monitor the situation with COVID-19 and will provide updates here on our website when the situation changes, and our services are affected.

If you need to meet with us

If you are a resident and need a face to face meeting with us in our offices or your home, we are more than happy to meet with you in a safe way.

In our offices

Please contact us to make an appointment first. We will prioritise social distancing and other safety measures to keep everyone as safe as possible.

At your home

We will follow the precautions below, but if you would like us to take extra measures to keep you safe, please let us know before our visit. 

  • Where we need to enter your home, we’ll give you advance notice;
  • We’ll keep a safe distance of 2 metres apart when we’re in your home;
  • Our colleagues will wear protective equipment appropriate for the task they’re carrying out and will observe strict hygiene procedures.

Please help us keep our staff and contractors safe by:

  • Wearing a face covering if you are able to
  • Opening windows and internal doors inside your house to allow ventilation
  • Telling us in advance if you’ve had COVID-19 symptoms

If you are self-isolating

When you report a repair, or arrange an appointment with our contractors or Housing Officers, you will need to let us know if you are self-isolating or if you are COVID-19 positive. This will allow us to take steps to keep you, our staff and contractors safe.

Customers who are in isolation and are reporting a repair will experience some delays to our usual service. We will talk to you about this process and agree on the most appropriate steps to take.

Only essential work will be carried out in any household which is self-isolating. In such a case, prior arrangements will be made to avoid any face to face contact.

Where to go for more support and information

If you are experiencing mental health issues there are several charities that can help, such as Mind.

If you are experiencing financial difficulties, please contact us as there are a variety of ways that we can help. These range from benefit and budgeting advice to agreeing repayment plans.