Our Customer Service Promise

We’ve published our Customer Service Promise to outline the standards of service you can expect from us and how we aim to support you as a resident.

We’d love to hear your thoughts – your feedback will help us make sure we’re focusing on what matters most to you.

Everyone who shares their views will be entered into a prize draw to win a £25 Love to Shop voucher.

Fill in the form below.

    How clear is the Customer Service Promise?

    Are there any parts of the Customer Service Promise that you found confusing or unclear?

    Do you have any other comments or suggestions for how we can improve our Customer Service Promise?

    Overall, how satisfied are you with the customer service provided by GCHA?

    What is one thing GCHA could do to improve your experience with our services?

    How would you rate GCHA's communication with you?

    Do you feel GCHA responds quickly and appropriately to your enquiries or requests?

    Do you feel GCHA keeps its promises and commitments to residents?

    If no, please tell us more

    Are GCHA services easily accessible to you?

    If no, please tell us more

    How would you rate your interactions with GCHA staff?