Help Shape the Future of GCHA – Take the TSM Survey
We’re asking residents to share their views through the Tenant Satisfaction Measures (TSM) survey to help us improve our homes and services.
These government-backed surveys look at important topics like:
- Repairs and maintenance
- The quality and safety of your home
- How well we communicate
- Customer service and support
- Safety and security in your neighbourhood
Surveys are being carried out throughout September
Keep an eye out for a phone call, SMS, postal survey or email from our independent research partner, Acuity.
It only takes around 10 minutes to complete, and your feedback is completely confidential.
Everyone who takes part will be entered into a prize draw to win a £100 or £50 voucher—just our way of saying thank you.
Your voice really does help shape the future of GCHA.
The more responses we receive, the bigger the impact your feedback can have.