GCHA Annual Report 2025/26
We have published our Annual Report for 2025/26, giving residents an overview of GCHA’s work and performance over the past year.
The report looks at the progress we have made across our homes and services, from investment in existing properties and repairs to resident satisfaction, complaints and the work we are doing to continually improve.
Looking back at 2025/26
It has been a busy year for GCHA, with continued investment in our homes and a strong focus on delivering good-quality services for residents.
Some of the highlights covered in this year’s report include achieving Customer Service Excellence Compliance Plus and Investors in People Silver, investing £421,802 in improving existing homes, and seeing improvements across all 12 areas of our Tenant Satisfaction Measures perception survey.
The report also provides an open look at our performance, including where we have made progress and the areas where there is still more work to do.
Read our Annual Report
We want residents to be able to see how GCHA is performing and understand the work taking place across the organisation.
Read the GCHA Annual Report 2025/26
If you have any questions about the report or would like information in another format, please contact us on 01474 369 830 or email general@gcha.org.uk.