Resident Engagement Strategy
Have Your Say!
At GCHA, resident engagement is at the heart of everything we do. Our Resident Engagement Strategy sets out how we will listen to you, involve you in decisions, and ensure your voice shapes the services we provide.
Why is the Resident Engagement Strategy Important?
The strategy explains how we will:
- Make sure residents have a meaningful voice in shaping services
- Improve communication and transparency
- Meet regulatory standards and strengthen accountability
- Use feedback to improve service delivery continuously
- Ensure engagement is inclusive and accessible to everyone
This is about more than consultation; it’s about working in partnership with you to improve your homes, your services, and your overall experience with GCHA.
Why Your Feedback Matters
Your feedback helps us understand what we’re doing well and where we need to improve. It ensures our priorities reflect what matters most to you and allows us to make informed decisions that improve service quality, communication, and responsiveness.
By sharing your views, you are helping to shape the future direction of GCHA and ensuring we remain accountable, transparent, and focused on delivering services that meet your needs.
What Will GCHA Do With Your Feedback?
All feedback received during the consultation period will be:
- Reviewed and considered before the strategy is finalised
- Used to refine priorities, actions and performance measures
- Shared with the Board and Resident Engagement Panel
- Reflected in future “You Said, We Did” updates, so you can see how your views have influenced decisions
We are committed to making sure your voice leads to meaningful action.