Current opportunities
Housing & Estates Manager – Permanent, GCHA, Northfleet
Make a real impact where your leadership matters.
GCHA is a small, ambitious Housing Association delivering highquality homes and services
across Gravesham, Dartford, and Maidstone. With just over 600 properties and a closeknit
team of 15, we work as One Team, supportive, committed and always striving for better.
We are looking for a handson, peoplecentred Housing & Estates Manager to lead our
front-line services and play a key role in shaping how we deliver for our residents.
Why This Role Matters
This is a role where you will genuinely influence how services are delivered. You will lead a
motivated team, strengthen resident engagement, drive performance, and ensure our homes
and estates meet the highest standards. You won’t be “just a manager” — you’ll be a visible
leader trusted by residents, colleagues, and partners.
What You Will Lead
Housing & Estate Service Officers, supporting performance in arrears, voids,
complaints, and customer engagement
Estate services including fire safety, cleaning, grounds maintenance, minor repairs,
and contract management
Improvements in resident satisfaction, supporting the Resident Scrutiny Panel and
wider engagement
Compliance with health & safety, property standards, and Customer Charter
commitments
Performance monitoring, KPIs and reporting to senior leadership
Recruitment, training, and development to build a highperforming, accountable and
positive team culture
Leading, and managing contracts under your remit with a key aim to deliver high
performance outcomes, value for money, quality, and increased customer
satisfaction.
What We’re Looking For
A proactive leader who brings energy, compassion, and accountability. Someone who can
motivate teams, challenge respectfully, work collaboratively and drive meaningful change.
You will bring:
Proven experience in housing and/or estate services management
Strong leadership skills and the confidence to manage direct reports
Excellent communication skills and the ability to build strong relationships
A customerfirst mindset with a passion for resident engagement
Flexibility, resilience, and a willingness to support across the wider business
Values aligned with GCHA: inclusive, trustworthy, accountable, adaptable, and
responsive
What We Offer
30 days annual leave (plus bank holidays)
Annual bonus, subject to achieving key KPIs
Health & wellbeing benefits
Pension scheme – 6% to 12% employer contribution
The chance to shape services in a supportive organisation that embraces equality,
diversity, and inclusion
How to Apply
Please send your CV and a supporting letter/statement outlining:
1. How you meet the requirements
2. What motivates you to join GCHA
3. The value you will bring to the role
Email applications to general@gcha.org.uk
To discuss the role, contact the Director of Operations, Leanne DonaldWhitney, on 01474
369830. Closing date: Sunday, 15 February 2026 at midnight